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This study investigates the effects of the description of design concepts and the ease of anticipating how to use products on users’ subjective evaluation before use. The findings of this study contribute to considerations of a method of value transmission to be used to enhance the anticipated UX. Usefulness, usableness, desirableness, and willingness to use were compared among four conditions with different levels of value evaluation structure (product attributes, functional benefits, emotional benefits, essential value). The results reveal that the participants experienced a greater expectation of product attributes when they more easily imagined using them. On the other hand, participants felt a high expectation of emotional benefit when they found it difficult to anticipate how to use a product.

Industry 4.0 has ushered in a new era of process automation, thus redefining the role of people and altering existing workplaces into unknown formats. The number of robots in the manufacturing industry has been steadily increasing for several decades and in recent years the number and variety of industries using robots have also increased. For robots to become allies in the day-to-day lives of operators, they need to provide positive and fit-for-purpose experiences through smooth and satisfying interactions. In this sense, user experience (UX) serves as the greatest link between persons and robots. Essential to the study of UX is its evaluation. Therefore, the aim of this study is to identify methodologies that evaluate the human–robot interaction (HRI) from a human-centred approach. A systematic literature review has been carried out, in which 24 articles have been identified. Among these, are 15 experimental studies, in addition to theoretical frameworks and tools. The review has provided insight into how evaluations are conducted in HRI. The results show the most evaluated factors and how they are measured considering different types of measurements: qualitative and quantitative, objective and subjective. Research gaps and future directions are correspondingly identified.

PurposeThe purpose of this study is to explore the interplay between electronic service quality, user experience (UX) and overall customer satisfaction. Additionally, it aims to assess the suitability of E-S-QUAL and UX metrics within the cultural context of Greece.Design/methodology/approachData were collected from 310 Internet users based on their last online purchase from an e-retail website. To evaluate the conceptual model, the authors used partial least squares structural equation modeling (PLS-SEM).FindingsThe findings of this study validate the scales' reliability and validity in the realm of electronic commerce (e-commerce) in Greece. The findings also emphasize the favorable association between e-service quality and UX with overall satisfaction, while indicating that e-service quality plays a partial mediating role in the relationship between UX and customer satisfaction.Originality/valueThe authors' study enhances the existing theory by introducing a new multi-dimensional conceptual framework that illuminates the relative importance of the dimensions within the scales. Additionally, it offers valuable insights into the impacts of e-service quality and UX on overall satisfaction, providing managers and practitioners with a tool to evaluate the quality of their electronic services and make necessary adjustments to meet the needs of their customers.

The growing attention towards immersive technologies such as augmented reality (AR), virtual reality (VR), mixed reality (MR), extended reality (XR), and the metaverse are revolutionizing cultural heritage education and tourism. Such technologies offer immersive and interactive experiences that transform the user’s exploration of museums, cultural heritage sites, educational content, and historical landmarks. This article presents a structured framework that addresses the advancement and application of these technologies in cultural heritage education to improve user experience, learning, emotional connection, and motivation. To further explore recent trends, issues, and opportunities, the article offers a comprehensive overview of the impact of state-of-the-art immersive technology on user experience within heritage education environments . The study also outlined standard questionnaires and effective methodologies for user experience evaluations. Furthermore, the article addresses the influence of standards and guidelines recommended by standardized bodies and organizations on XR and metaverse applications. It discussed how these standards and recommendations can play a role in setting protocols that shape the development of immersive heritage education environments. Finally, we introduce an architecture model for XR and metaverse applications that can assess developers, researchers, and stakeholders to enable immersive and interactive educational experiences, bridging geographical and physical barriers. This research is intended to help academic and industry stakeholders understand the integration of digital heritage preservation tools and user experience standards critical to advancing educational engagement in cultural heritage.

The integration of citizen science, volunteered geographic information (VGI), and Web/mobile geographic information systems (GIS) has demonstrated significant potential in enhancing disaster response efforts. However, delivering timely, comprehensive and trustworthy information remains a major challenge, particularly when relying on passive data collection from social media. While researchers have developed specialized platforms for natural hazards and advanced models for data analysis, few studies present a holistic lifecycle from stakeholder-oriented design through development, especially with attention to the design phase. To address this gap, this paper introduces an agile and iterative user-centered framework for designing and developing a participatory mobile GIS application for collecting reliable, first-hand observations. A pilot study conducted during real-world hurricane events demonstrated the application’s ability to operate both in real time and offline, enabling the collection of precise geotagged data, categorized labels, and diverse media formats. The results highlight the potential of this active, stakeholder-centered approach to support intelligent disaster response strategies and complement passive and authoritative data sources. This paper advances the integration of citizen science and mobile GIS by providing a framework that follows user-centered design principles to inform future disaster response applications.

Navigation assistive technologies have been designed to support the mobility of people who are blind and visually impaired during independent navigation by providing sensory augmentation, spatial information and general awareness of their environment. This paper focuses on the extended Usability and User Experience (UX) evaluation of BlindRouteVision, an outdoor navigation smartphone application that tries to efficiently solve problems related to the pedestrian navigation of visually impaired people without the aid of guides. The proposed system consists of an Android application that interacts with an external high-accuracy GPS sensor tracking pedestrian mobility in real-time, a second external device specifically designed to be mounted on traffic lights for identifying traffic light status and an ultrasonic sensor for detecting near-field obstacles along the route of the blind. Moreover, during outdoor navigation, it can optionally incorporate the use of Public Means of Transport, as well as provide multiple other uses such as dialing a call and notifying the current location in case of an emergency. We present findings from a Usability and UX standpoint of our proposed system conducted in the context of a pilot study, with 30 people having varying degrees of blindness. We also received feedback for improving both the available functionality of our application and the process by which the blind users learn the features of the application. The method of the study involved using standardized questionnaires and semi-structured interviews. The evaluation took place after the participants were exposed to the system’s functionality via specialized user-centered training sessions organized around a training version of the application that involves route simulation. The results indicate an overall positive attitude from the users.

The coexistence of robots and humans in shared physical and social spaces is expected to increase. A key enabler of high-quality interaction is a mutual understanding of each other’s actions and intentions. In this paper, we motivate and present a systematic user experience (UX) evaluation framework of action and intention recognition between humans and robots from a UX perspective, because there is an identified lack of this kind of evaluation methodology. The evaluation framework is packaged into a methodological approach called ANEMONE (action and intention recognition in human robot interaction). ANEMONE has its foundation in cultural-historical activity theory (AT) as the theoretical lens, the seven stages of action model, and user experience (UX) evaluation methodology, which together are useful in motivating and framing the work presented in this paper. The proposed methodological approach of ANEMONE provides guidance on how to measure, assess, and evaluate the mutual recognition of actions and intentions between humans and robots for investigators of UX evaluation. The paper ends with a discussion, addresses future work, and some concluding remarks.

In the new industrial contexts, the workers’ well-being is the central pillar. Therefore, research on methods and technics to improve the workers’ user experience in a human–robot collaborative environment is necessary. While the effects of kinematic variables, such as speed and acceleration, on human safety have been extensively studied, their impact on human perception has not been fully explored. This study investigates the effects of the robot’s speed and acceleration on humans. An experimental research approach was used, where 20 participants (10 women and 10 men) performed an assembly task collaborating with a robot. An experiment was defined with two procedures, and the participants were evenly distributed: in the first experiment, the participants started by performing the task at a slow robot speed and then performed the same task at a faster speed. In the second experiment, the other half followed the opposite procedure. Key Performance Indicators (KPIs), physiological values (via EEG and EDA), and perceptual values (using the standardised UEQ-S questionnaire) were collected. The results showed that the robot’s speed and acceleration impact the task’s completion time and participants’ emotional responses. Our results lead to a new concept, “HRI speed bell”, which indicates that it is necessary to investigate the optimal speed and acceleration to ensure good trust and perceived safety. Furthermore, the task sequence also influences participants’ expectations and performance. Finally, the results are examined according to gender perspective.

Purpose Designing effective business analytics (BA) platforms that visualise data, provide deep insights and support data-driven decision-making is a challenging task. Understanding the elements shaping BA platform design is crucial for success. The purpose of this study is to explore the impact of visualisation on usability (UI) and user experience (UX) while emphasising the importance of insights understanding in BA platform design.Design/methodology/approach This paper presents a case study following a startup’s journey as it undergoes two redesign phases for its BA platform. A combination of quantitative and qualitative methods is used to assess UX/UI and insights understanding of the platform. Indicatively this included semi-structured interviews, observations, think-aloud techniques and surveys to monitor runtime per task, number of errors, users’ emotions and users’ understanding.Findings Our findings suggest that modifications in aesthetics and information visualisation positively influence overall usability, UX, and understanding of platform insights – a critical aspect for the success of the startup.Research limitations/implications Our goal is not to make a methodological contribution, but to illustrate how companies, constrained by time and pressure, navigate platform changes without meticulous design and provide learnings on important elements while designing BA platforms.Practical implications This paper concludes with suggested methods for assessing BA platforms and recommends practical practices to follow. These practices include recommendations on important elements for BA platform users, such as navigation and interactivity, user control and personalisation, visual consistency and effective visualisation.Originality/value This study contributes to practice as it presents a real-life case and offers valuable insights for practitioners.

This paper describes the user experience (UX) design for a smart-mirror-based personalized training system which aims to help people live a healthy life. A number of researchers and companies have developed fitness systems that use a virtual coach which shows the user with actions they should perform. However such systems can be difficult to accurately follow the virtual guide’s motions and there are also limitations in the feedback provided to inform users of their correct body posture. This is because most systems are designed for users to simply watch and follow a character’s motions (poses) from a third person perspective. In our smart mirror-based system, users are able to follow the exercise-postures of a virtual professional trainer shown in a first person viewpoint and receive coaching through a real-time motion correction. This is based on a predefined database of the trainer’s postures gained from motion-capture technology, and it is personalized to the user’s body 3D model acquired through an instant one-time scanning process. In this paper, we report on the UX design of our system, mainly focusing on understandable visualization, intuitive interaction, attractive information representation and easily acceptable user scenarios. Through a series of user studies, we analyze and discuss user friendliness, information comprehension, and user satisfaction as they relate to our design. In addition, we also assess the similarity and effectiveness of the proposed system compared to traditional personalized training (PT) at a gym. Based on the implications, we discuss future research directions for improving the user experience of the smart-mirror-based PT system.