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Understanding User Satisfaction in Last-Mile Connectivity under Transit-Oriented Development in Tier 2 Indian Cities: A Climate-Sensitive Perspective
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Understanding User Satisfaction in Last-Mile Connectivity under Transit-Oriented Development in Tier 2 Indian Cities: A Climate-Sensitive Perspective
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Journal Article
Understanding User Satisfaction in Last-Mile Connectivity under Transit-Oriented Development in Tier 2 Indian Cities: A Climate-Sensitive Perspective
2025
Overview
This study investigates the determinants of user satisfaction in last-mile connectivity (LMC) within the framework of Transit-Oriented Development (TOD) in Tier 2 Indian cities. With increasing urban sprawl and a growing need for efficient multimodal integration, understanding LMC user experience is critical. A structured survey was administered to 400 respondents across Jaipur, Bhopal, Coimbatore, and Nagpur, focusing on accessibility, affordability, safety, reliability, comfort, and overall satisfaction. Using reliability tests and exploratory factor analysis, the study identifies key latent constructs influencing satisfaction. Results show that safety, accessibility, and reliability are the strongest predictors of positive LMC experiences. Income and gender also influence satisfaction levels. Given the urgent need for low-emission, climate-resilient transport systems, the findings provide policymakers with actionable insights to enhance LMC and promote sustainable, climate-conscious urban mobility within TOD frameworks in emerging cities.
Publisher
IOP Publishing
