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Understanding medical service quality, system quality and information quality of Tele-Health for sustainable development in the Indian context
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Understanding medical service quality, system quality and information quality of Tele-Health for sustainable development in the Indian context
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Journal Article
Understanding medical service quality, system quality and information quality of Tele-Health for sustainable development in the Indian context
2024
Overview
PurposeThe purpose of the study is to comprehend medical service quality, information quality and system quality toward actual use of Tele-Health in rural India. The study further validates the impact of the actual use of Tele-Health on sustainable development, thus providing implications to improve upon the Tele-Health penetration in India.Design/methodology/approachData was collected from 326 healthcare practitioners practicing Tele-Health in North Indian states and Structural Equation Modeling was applied to validate the conceptual framework.FindingsThe results indicated that medical service quality, information quality and system quality influence Tele-Health behavioral intentions which in turn impact actual use and sustainable development. This research draws upon a conceptual framework to deepen our understanding of Tele-Health by providing an all-inclusive overview.Originality/valueThe massive topography of India with a prime rural populace instills the need for timely healthcare facilities. Tele-Health is a solution to all these problems but is at a nascent stage. Therefore, there is a vital need to study the factors which improve the penetration of Tele-Health in the Indian context. The model that emerged from the study may be validated by other Indian sub-continental countries so that Tele-Health may be implemented hassle-free.
Publisher
Emerald Publishing Limited,Emerald Group Publishing Limited
