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Smartphones and Face-to-Face Interaction
Smartphones and Face-to-Face Interaction
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Smartphones and Face-to-Face Interaction
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Smartphones and Face-to-Face Interaction
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Smartphones and Face-to-Face Interaction
Smartphones and Face-to-Face Interaction
Journal Article

Smartphones and Face-to-Face Interaction

2019
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Overview
Using data collected from focus groups and nonparticipant observations, this article explores howand why cross-talk by way of smartphone affects face-to-face encounters. The findings show there are three types of digital cross-talk: exclusive, semi-exclusive, and collaborative. Furthermore, it was found that digital cross-talk can either facilitate or disrupt the expressive order of an encounter. Semi-exclusive and collaborative digital cross-talk were found to facilitate encounters. Exclusive digital cross-talk was found to disrupt or have little influence on encounters, depending on whether or not interlocutors successfully engaged in a corrective process, an avoidance process, or aggressive face-work.