Journal Article

Evaluating the BDS Providers and MSMEs: Challenges and Strategic Actions

Goyal, Sandeep, Kapoor, Amit, Sergi, Bruno S.

2017

Overview

This article studies the role of private business development service (BDS) providers in targeting the business needs of the micro, small and medium enterprises (MSMEs) using a self-sustainable business model. The availability and access to private BDS providers is essential for MSMEs to learn and acquire new operations, marketing, management, resourcing, technology, and innovation skills. The research objective involves understanding BDS challenges and corresponding strategic actions adopted by BDS providers while serving the MSMEs. A qualitative multicase-based research methodology is applied to data collection and analysis. The experience of BDS providers studied here helps gauge provisioning across all countries. BDS challenges involve environmental complexity, lack of awareness and identity, decisions on the types of service offerings, scarcity of resources, and ethical dilemmas. The corresponding strategic actions are identified and mapped to the challenges faced by BDS providers.

• Publisher: Palgrave Macmillan UK,Palgrave Macmillan
• Subject: Action / Challenges / Data analysis / Data collection / Development and Social Change / Development Economics / Development Policy / Development Studies / Ethical dilemmas / Ethics / Identity / Innovations / Marketing / Original Article / Qualitative research / Research methodology / Scarcity / Services / Skills / Small & medium sized enterprises-SME / Small business / Social Sciences / Technology