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Towards e-government transformation: conceptualising \citizen engagement\
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Towards e-government transformation: conceptualising \citizen engagement\
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Towards e-government transformation: conceptualising \citizen engagement\
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Journal Article
Towards e-government transformation: conceptualising \citizen engagement\
2007
Overview
To make observations of the need for a radical change in the way that public services are delivered, based upon compelling UK evidence. The research note draws on the normative literature and current practice to identify contemporary ideas for e-government citizen engagement initiatives. E-government within the next few years will transform both the way in which public services are delivered and the fundamental relationship between government, the community and citizens. The evidence from the outline research requires significant empirical data to determine the nature of local government perceptions of the approach. One key area is that of engaging citizens to enable them to articulate their views to influence the development of e-government systems and to gauge their perception of the usefulness of e-government implementations. The paper proposes the type of practitioner action and academic research activity needed to capture citizen perspectives to develop concepts that will improve the delivery and deployment of e-government through citizen engagement.
