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Two-stage stochastic days-off scheduling of multi-skilled analysts with training options
by
Mason, Erica K
, Servi, Les D
, Altner, Douglas S
in
Call centers
/ Cybersecurity
/ Employees
/ Integer programming
/ Literature reviews
/ Optimization
/ Put & call options
/ Schedules
/ Scheduling
/ Skilled workers
/ Skills
/ Training
/ Upper bounds
/ Workforce
/ Workforce planning
2019
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Two-stage stochastic days-off scheduling of multi-skilled analysts with training options
by
Mason, Erica K
, Servi, Les D
, Altner, Douglas S
in
Call centers
/ Cybersecurity
/ Employees
/ Integer programming
/ Literature reviews
/ Optimization
/ Put & call options
/ Schedules
/ Scheduling
/ Skilled workers
/ Skills
/ Training
/ Upper bounds
/ Workforce
/ Workforce planning
2019
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Do you wish to request the book?
Two-stage stochastic days-off scheduling of multi-skilled analysts with training options
by
Mason, Erica K
, Servi, Les D
, Altner, Douglas S
in
Call centers
/ Cybersecurity
/ Employees
/ Integer programming
/ Literature reviews
/ Optimization
/ Put & call options
/ Schedules
/ Scheduling
/ Skilled workers
/ Skills
/ Training
/ Upper bounds
/ Workforce
/ Workforce planning
2019
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Two-stage stochastic days-off scheduling of multi-skilled analysts with training options
Journal Article
Two-stage stochastic days-off scheduling of multi-skilled analysts with training options
2019
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Overview
Motivated by a cybersecurity application, this paper studies a two-stage, stochastic days-off scheduling problem with (1) many types of jobs that require specialized training, (2) many multi-skilled analysts, (3) the ability to shape analyst skill sets through training decisions, and (4) a large number of possible future demand scenarios. We provide an integer linear program for this problem and show it can be solved with a direct feed into Gurobi with as many as 50 employees, 6 job types, and 50 demand scenarios per day without any decomposition techniques. In addition, we develop a matheuristic—that is, an integer-programming-based local search heuristic—for instances that are too large for a straightforward feed into a commercial solver. Computational results show our matheuristic can, on average, produce solutions within 4–7% of an upper bound of the optimal objective value.
Publisher
Springer Nature B.V
Subject
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