Journal Article

Distance is Relative: Unpacking a Principal Barrier in Rural Healthcare

Buzza, Colin, Reddy, Gautam, Kaboli, Peter J., Reisinger, Heather Schacht, Turvey, Carolyn, Wittrock, Stacy, Noble, Matt, Ono, Sarah S.

2011

Overview

Background Distance to healthcare services is a known barrier to access. However, the degree to which distance is a barrier is not well described. Distance may impact different patients in different ways and be mediated by the context of medical need. Objective Identify factors related to distance that impede access to care for rural veterans. Approach Mixed-methods approach including surveys, in-depth interviews, and focus groups at 15 Veterans Health Administration (VHA) primary care clinics in 8 Midwestern states. Survey data were compiled and interviews transcribed and coded for thematic content. Participants Surveys were completed by 96 patients and 88 providers/staff. In-depth interviews were completed by 42 patients and 64 providers/staff. A total of 7 focus groups were convened consisting of providers and staff. Key results Distance was identified by patients, providers, and staff as the most important barrier for rural veterans seeking healthcare. In-depth interviews revealed specific examples of barriers to care such as long travel for common diagnostic services, routine specialty care, and emergency services. Patient factors compounding the impact of these barriers were health status, functional impairment, travel cost, and work or family obligations. Providers and staff reported challenges to healthcare delivery due to distance. Conclusions Distance as a barrier to healthcare was not uniformly defined. Rather, its importance was relative to the health status and resources of patients, complexity of service provided, and urgency of service needed. Improved transportation, flexible fee-based services, more structured communication mechanisms, and integration with community resources will improve access to care and overall health status for rural veterans.

• Publisher: Springer-Verlag,Springer Nature B.V
• Subject: Female / Focus Groups / Health care access / Health Services Accessibility / Humans / Internal Medicine / Interviews as Topic / Male / Medicine / Medicine & Public Health / Middle Aged / Midwestern United States / Original Research / Qualitative research / Rural health care / Rural Population / Surveys and Questionnaires / Travel / United States / United States Department of Veterans Affairs / Veterans / Veterans Health - standards