Journal Article

Does Improved Continuity of Primary Care Affect Clinician–Patient Communication in VA?

Sarrazin, Mary Vaughan, McCoy, Kim, Katz, David A.

2014

Overview

ABSTRACT BACKGROUND Recent changes in health care delivery may reduce continuity with the patient’s primary care provider (PCP). Little is known about the association between continuity and quality of communication during ongoing efforts to redesign primary care in the Veterans Administration (VA). OBJECTIVE To evaluate the association between longitudinal continuity of care (COC) with the same PCP and ratings of patient–provider communication during the Patient Aligned Care Team (PACT) initiative. DESIGN Cross-sectional survey. PARTICIPANTS Four thousand three hundred ninety-three VA outpatients who were assigned to a PCP, had at least three primary care visits to physicians or physician extenders during Fiscal Years 2009 and 2010 (combined), and who completed the Survey of Healthcare Experiences of Patients (SHEP) following a primary care visit in Fiscal Year (FY)2011. MAIN MEASURES Usual Provider of Continuity (UPC), Modified Modified Continuity Index (MMCI), and duration of PCP care were calculated for each primary care patient. UPC and MMCI values were categorized as follows: 1.0 (perfect), 0.75–0.99 (high), 0.50–0.74 (intermediate), and < 0.50 (low). Quality of communication was measured using the four-item Consumer Assessment of Healthcare Providers and Systems-Health Plan program (CAHPS-HP) communication subscale and a two-item measure of shared decision-making (SDM). Excellent care was defined using an “all-or-none” scoring strategy (i.e., when all items within a scale were rated “always”). KEY RESULTS UPC and MMCI continuity remained high (0.81) during the early phase of PACT implementation. In multivariable models, low MMCI continuity was associated with decreased odds of excellent communication (OR = 0.74, 95 % CI = 0.58–0.95) and SDM (OR = 0.70, 95 % CI = 0.49, 0.99). Abbreviated duration of PCP care (< 1 year) was also associated with decreased odds of excellent communication (OR = 0.35, 95 % CI = 0.18, 0.71). CONCLUSIONS Reduced PCP continuity may significantly decrease the quality of patient–provider communication in VA primary care. By improving longitudinal continuity with the assigned PCP, while redesigning team-based roles, the PACT initiative has the potential to improve patient–provider communication.

• Publisher: Springer US,Springer Nature B.V
• Subject: Aged / Aged, 80 and over / Cohort Studies / Continuity of Patient Care - standards / Cross-Sectional Studies / Decision making / Female / Health care delivery / Humans / Internal Medicine / Interpersonal communication / Longitudinal Studies / Male / Medicine / Medicine & Public Health / Middle Aged / Original Research / Physician patient relationships / Physician-Patient Relations / Primary care / Primary Health Care - methods / Primary Health Care - standards / Retrospective Studies / United States / United States Department of Veterans Affairs - standards / Veterans