Journal Article

Investigation of factors influencing the implementation of two shared decision-making interventions in contraceptive care: a qualitative interview study among clinical and administrative staff

Donnelly, Kyla Z., Agusti, Daniela, Stern, Lisa, Boardman, Maureen B., Bradt, Chrissy Colón, Stevens, Gabrielle, Brady, Pearl, Foster, Tina, Manski, Ruth, Thompson, Rachel, Elwyn, Glyn, Banach, Michelle, Johnson, Deborah J., Norsigian, Judy, Nothnagle, Melissa, Shepherd, Heather L., Trevena, Lyndal, Munro, Sarah

2019

Overview

Background There is limited evidence on how to implement shared decision-making (SDM) interventions in routine practice. We conducted a qualitative study, embedded within a 2 × 2 factorial cluster randomized controlled trial, to assess the acceptability and feasibility of two interventions for facilitating SDM about contraceptive methods in primary care and family planning clinics. The two SDM interventions comprised a patient-targeted intervention (video and prompt card) and a provider-targeted intervention (encounter decision aids and training). Methods Participants were clinical and administrative staff aged 18 years or older who worked in one of the 12 clinics in the intervention arm, had email access, and consented to being audio-recorded. Semi-structured telephone interviews were conducted upon completion of the trial. Audio recordings were transcribed verbatim. Data collection and thematic analysis were informed by the 14 domains of the Theoretical Domains Framework, which are relevant to the successful implementation of provider behaviour change interventions. Results Interviews ( n  = 29) indicated that the interventions were not systematically implemented in the majority of clinics. Participants felt the interventions were aligned with their role and they had confidence in their skills to use the decision aids. However, the novelty of the interventions, especially a need to modify workflows and change behavior to use them with patients, were implementation challenges. The interventions were not deeply embedded in clinic routines and their use was threatened by lack of understanding of their purpose and effect, and staff absence or turnover. Participants from clinics that had an enthusiastic study champion or team-based organizational culture found these social supports had a positive role in implementing the interventions. Conclusions Variation in capabilities and motivation among clinical and administrative staff, coupled with inconsistent use of the interventions in routine workflow contributed to suboptimal implementation of the interventions. Future trials may benefit by using implementation strategies that embed SDM in the organizational culture of clinical settings.

• Publisher: BioMed Central,BioMed Central Ltd,BMC
• Subject: Absenteeism (Labor) / Adult / Contraception / Contraception - psychology / Contraceptives / Corporate culture / Data collection / Decision aids / Decision Making / Decision Support Techniques / Email / Employee motivation / Employee turnover / Family planning / Family planning services / Female / Health Administration / Health Informatics / Health Personnel - education / Health Policy / Health Promotion and Disease Prevention / Health Services Research / Humans / Implementation / Interviews as Topic / Investigations / Medicine / Medicine & Public Health / Middle Aged / Patient Education as Topic - methods / Patient Participation / Patient Preference / Primary Health Care - organization & administration / Public Health / Qualitative Research / Question prompt lists / Shared decision-making / Social aspects / Workflow software / Young Adult