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Learning and Knowledge Depreciation in Professional Services
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Journal Article
Learning and Knowledge Depreciation in Professional Services
2008
Overview
Organizational knowledge is a critical source of competitive advantage for professional service firms. Learning from experience and sustaining past knowledge are critical to the success of such knowledge-driven firms. We use learning curve theory to evaluate learning and depreciation in professional services. Our results, based on seven years of project data collected from an architectural engineering (A/E) firm, show that (a) professional services exhibit learning curves, (b) there is virtually no depreciation of knowledge and, (c) the rate of learning accelerates with experience.
Publisher
INFORMS,Institute for Operations Research and the Management Sciences
