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Relationship between Medical Services Satisfaction and Hospital Revisiting Intention
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Journal Article
Relationship between Medical Services Satisfaction and Hospital Revisiting Intention
2017
Overview
This descriptive research was conducted to identify patients' satisfaction with their medical services and their intentions to revisit the facility depending on the size of the public medical institution. The 153 inpatients that were chosen as the subjects for this study were given a structured questionnaire while they were hospitalized in three public hospitals of S, metropolitan city from January 4th to March 31st of 2012. Medical service satisfactions for hospitals that were small or medium-sized were significantly higher than of the larger institutions (t=2.27, p=.025). The correlation between sectorial content of medical services of small, medium and large hospitals and the intentions of re-visitation showed a positive significant correlation in all sectors (administrative procedure, treatment, nursing, examination support, environment facilities).
Publisher
International Information Institute
