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Journal Article
The Courage to Listen
2025
Overview
It takes a truly confident leader to admit what they don't know--and a brave one to ask their subordinates what they really think. A telling anecdote about the kind of leader Bob Stiller wanted to be comes early in his recent book about how he grew a small Vermont business into Green Mountain Coffee Roasters. When the company was young, he became aware that his employees were working with a set of unwritten rules referred to as CBS--shorthand for cuz Bob says--based on offhand comments he had made. Stiller is proof that a leader who doesn't control every decision or claim to have all the answers can grow a company that is both financially successful and lauded for its ethical choices.
Publisher
Massachusetts Institute of Technology, Cambridge, MA
Subject
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