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Flurry of Inactivity
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Magazine Article
Flurry of Inactivity
2011
Overview
In the wake of a 20-inch snowfall, Manhattan streets were plowed quickly, but streets in the outer boroughs remained unplowed for days. New York City Mayor Michael Bloomberg apologized, promised a thorough post-mortem of the poor municipal response, and then demoted and reassigned three people. In New Jersey, Gov Chris Christie took heat for vacationing at Disney World instead of returning to the state to help the recovery efforts. Then there was Cory Booker, the mayor of Newark, NJ. Booker personally responded to several calls for help, showing up with a shovel to help motorists who were stuck in the snow and bringing diapers to others. What strikes the author is the fact that only one of these leaders went to gemba -- a Japanese term meaning \"the real place.\"
Publisher
American Society for Quality
Subject
