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Adapt Company Culture KPIs to the Hybrid Workplace
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Trade Publication Article
Adapt Company Culture KPIs to the Hybrid Workplace
2022
Overview
Subtract the percentage of detractors from the percentage of promoters to get your score, which ranges between negative 100 and plus 100 (an average or good score for an eNPS is in the +10 to +30 range). Because it's only one question, you can ask it quarterly to keep your finger on the pulse of engagement all year long. [...]silos are a classic example of a culture friction-people stay too much in their swim lanes and the lack of collaboration among groups ends up causing prob lems for customers or in operations. Add in other areas of analysis to create an indicator-a red/yellow/ green score that shows your leadership what the priority areas of culture friction are that the TD team is working on this year. [...]if addressing silos is a top priority this year, the quarterly KPIs for your team may include such things as: * Sixty-five percent of staff have completed the basic training in how to use the new intranet (to improve information sharing across departments). * Increase participation in new job shadowing program by 25 percent (helping people learn what other departments do). * One hundred percent of staff have completed conflict resolution training (to help departments deal with conflicting priorities that have prevented collaboration in the past).
Publisher
Association for Talent Development
