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Book

Can your customer service do this? : create an anticipatory customer experience that builds loyalty forever

Request Book From Autostore and Choose the Collection Method
Overview
\"There comes a time when business owners, managers, and startups can't see objectively where their weaknesses lie. Whether they are already at the top of their game and want to stay there, are concerned about diminishing sales and increased competition, or are building something brand-new, Micah Solomon's unique lens as a \"customer service sleuth\" will help businesses assess whether they are delivering the goods and services they have always intended\"-- Provided by publisher.
Publisher
McGraw-Hill
ISBN
9781264825516
Item info:
1 item available
1 item total in all locations
Holdings :
Call Number Copies Material Location
HF5415.5 SOL 1 BOOK AUTOSTORE