Book

Legendary service : the key is to care

Blanchard, Kenneth H, Cuff, Kathy, Halsey, Victoria

Overview

\"The only book you need to raise customer service to a world-class level--from bestselling author and leadership guru Ken Blanchard Written as an entertaining customer-service \"parable,\" I Care--Do You? offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care.Ken Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies, a global management training and consulting firm he cofounded in 1979. Victoria Halsey is Vice President of Applied Learning for The Ken Blanchard Companies. Kathy Cuff is a Senior Consulting Partner for The Ken Blanchard Companies\"-- Provided by publisher.

• Publisher: McGraw-Hill Education
• Subject: Customer services. / Customer services Management. / Customer relations. / BUSINESS & ECONOMICS / Customer Relations.
• ISBN: 9780071819046, 0071819045

Item info:

1 item available

1 item total in all locations

Holdings :

Call Number	Copies	Material	Location
HF5415.5.B527 2014	1	BOOK	BUSINESS