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Service encounters in tourism, events and hospitality : staff perspectives
by
Firth, Miriam, author
in
Tourism Customer services.
/ Special events industry Customer services.
/ Hospitality industry Customer services.
/ Customer relations.
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Do you wish to request the book?
Service encounters in tourism, events and hospitality : staff perspectives
by
Firth, Miriam, author
in
Tourism Customer services.
/ Special events industry Customer services.
/ Hospitality industry Customer services.
/ Customer relations.
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Service encounters in tourism, events and hospitality : staff perspectives
Book
Service encounters in tourism, events and hospitality : staff perspectives
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Overview
\"This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries\"-- Provided by publisher.
Publisher
Channel View Publications
Subject
ISBN
9781845417260, 1845417267, 9781845417277, 1845417275
Item info:
1
item available
1
item total in all locations
| Call Number | Copies | Material | Location |
|---|---|---|---|
| G155.A1 F557 2020 | 1 | BOOK | MAPS |
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