Journal Article

O05 Barriers and facilitators to accessing and using online sexual healthcare services among populations who have never used or struggled to use online sexual healthcare services, within the SEQUENCE digital research programme

Blandford, Ann, MaDonald, Jennifer, Estcourt, Claudia, McLeod, Julie, Gibbs, Jo, Flowers, Paul, Owusu, Melvina Woode, Saunders, John, Greevenbroek, Roos van, Lloyd, Karen, Mapp, Fiona, Bloch, Sonja

2022

Overview

IntroductionOnline sexual health services could widen access to sexual healthcare. However, some may struggle to use online services for various reasons, such as low socio-economic status and learning difficulties1. To inform development of an inclusive and accessible eSexual Health Clinic (eSHC2), this study aims to detail barriers and facilitators (B&Fs) to using online sexual health services among populations who may struggle.MethodsUsing the PROGRESS+ framework3 to inform purposive sampling, we recruited diverse participants (N=35) who had struggled to/never used online sexual health services, across NHS Trusts/Health boards and UK community-based organisations. Interviews investigated B&Fs to accessing sexual health information and advice online, ordering and returning STI self-sampling kits, getting STI results online, completing an online treatment consultation and accessing treatment. We extracted and tabularised B&Fs to each element of the care pathway.ResultsBarriers included lack of familiarity with online services; perceived impersonal nature of online sexual healthcare; concerns about ability to self-sample correctly and about misunderstanding questions/information leading to incorrect treatment. Facilitators included perceived anonymity and protection from judgement; convenience; many sexual healthcare needs being met discretely in one place; and perception that online NHS services could be trusted.DiscussionAmong disadvantaged populations, the eSHC could overcome some barriers to using sexual healthcare, such as embarrassment. However, it introduces novel barriers, including important concerns about misunderstanding information or questions leading to incorrect care and online services feeling too impersonal. Further analysis will develop theory-and-evidence-based recommendations to overcome modifiable barriers and optimise online sexual healthcare for inclusivity.Abstract O05 Table 1ReferencesRobinson L, Schulz J, Blank G, Ragnedda M, Ono H, Hogan B, Mesch G, Cotten SR, Kretchmer SB, Hale TM, Yan P. Digital inequalities 2.0: Legacy inequalities in the information age. First Monday, University of Illinois at Chicago Library, 2020; 25(7): 10.5210/fm.v25i7.10842. halshs-02889893Estcourt CS, Gibbs J, Sutcliffe LJ, Gkatzidou V, Tickle L, Hone K, Aicken C, Harding-Esch EM, Eaton S, Oakeshott P, Szczepura A. The eSexual Health clinic system for sexually transmitted infection management, prevention and control: exploratory studies demonstrating safety, feasibility and public health utility. The Lancet Public Health. 2017 Mar 18; 2(4): e182-e190. https://doi.org/10.1016/S2468-2667(17)30034-8O’Neill J, Tabish H, Welch V, Petticrew M, Pottie K, Clarke M, Evans T, Pardo Pardo J, Waters E, White H, Tugwell P. Applying an equity lens to interventions: using PROGRESS ensures consideration of socially stratifying factors to illuminate inequities in health. Journal of Clinical Epidemiology. 2014; 67(1): 56-64. http://doi.org/10.1016/j.jclinepi.2013.08.005

• Publisher: BMJ Publishing Group Ltd,BMJ Publishing Group LTD
• Subject: Abstracts / Artificial intelligence / Automation / Health services / Medical personnel / Patient safety / Public health / Questionnaires / Reproductive health / Sex industry / Sexual health / Syphilis / Trust / Workers