Journal Article

Virtual Classroom Characteristics and Student Satisfaction with Internet-Based MBA Courses

Arbaugh, J. B.

2000

Overview

The trend toward delivering management education via the Internet has accelerated in recent years. However, research on what constitutes effective Internet-based courses is somewhat limited. This study examined the impact of technological and pedagogical characteristics of the virtual classroom on student satisfaction with Internet-based MBA courses. The perceived usefulness of the course software, perceived flexibility provided by taking the course via the Internet, and instructor efforts to create an interactive environment were the characteristics most strongly associated with student satisfaction. Finally, the article identifies several challenges and opportunities from these findings for management education researchers, educators, and business schools.

• Publisher: Sage Publications,Sage,SAGE PUBLICATIONS, INC
• Subject: Administrator Education / Beliefs / Bulletin Boards / Business Administration Education / Business education / Business schools / CAI / Classrooms / Collaborative learning / Computer assisted instruction / Computer Mediated Communication / Computer Software / Curricula / Distance Education / Distance learning / Education / Educational Environment / Educational innovations / Educational sciences / Educational technology / Flexibility / Graduate studies / Higher Education / Hypotheses / Industrial Training / Information Processing / Information technology / Interaction / Internet / Internet access / Management / Management Development / Masters of Business Administration / MBA programs & graduates / Media richness / Nontraditional Education / Online instruction / Participant Satisfaction / Program Development / School environment / Software / Software packages / Student Attitudes / Student Characteristics / Student Satisfaction / Students / Teachers / Teaching Methods / Technology Acceptance Model / Technology adoption / Virtual Classrooms