Journal Article

Review of performance assessment frameworks of e-government projects

Grover, Purva, Singh, Harjit, Ilavarasan, P. Vigneswara, Kar, Arpan Kumar

2020

Overview

Purpose The purpose of this paper is to summarize the literature of electronic government frameworks and models to identify various constructs and their relationship to measure the performance of e-government projects. Design/methodology/approach In total, 77 publications were identified from Scopus database after using exclusion and inclusion criteria. A total of 136 constructs were mapped across five categories. Further using network science, communities of usage of these constructs across different studies were identified. Findings Dominant constructs used across studies were ease of use, usefulness, user satisfaction, infrastructure, website maturity, security, user trust, transparency, empowerment, operational efficiency, service quality and information quality. This review offers directions for future research in terms of potential for constructs, which have been explored lesser in the existing literature. Research limitations/implications The study provides direction for the usage of theoretical lenses, constructs and association among usage for the evaluation of e-government projects, which have been used less in existing literature, and thus, has higher needs for greater exploration. Search scope is limited to Scopus database, which is one of the largest citation database. Practical implications It gives information to the policymakers about the importance of the dominant constructs such as user satisfaction, usefulness, ease of use, efficiency and quality, which have been used across the spectrum of studies of e-government performance assessment frameworks and models. Practitioners need to accommodate the relevance of these factors while designing processes and key performance indicators. Originality/value This study analyzes the e-government assessment frameworks and gives direction to theory building for future studies.

• Publisher: Emerald Publishing Limited,Emerald Group Publishing Limited
• Subject: Boolean / Criteria / Developing countries / Efficiency / Electronic government / Empowerment / Evaluation / Frame analysis / Government / Industrialized nations / Information systems / Infrastructure / Initiatives / Internet / LDCs / Literary criticism / Literature reviews / Objectives / Performance assessment / Performance evaluation / Performance indicators / Policy making / Public services / Quality of service / Satisfaction / Success / Systematic review / Transparency / Usefulness