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Journal Article
What Happened to Empathic Design?
2014
Overview
The authors describe how a group of design researchers in Helsinki have constructed an interpretive approach to empathic design, which focuses on everyday life experiences. They illustrate with contributions from three key areas: research practices, methods, and topics. Cognitive models see design as a problem-serving process; this does not acknowledge that often the main problem is understanding the nature of the problem to be solved. Empathic design studies how people make sense of emotions, part of a movement towards context-sensitive design. The Helsinki research programme is built round 4 key beliefs: people give meaning to things; because design is used in real life, research must be done in real life; research methods should be visual and tactile, and analysis should explicate meanings for design; and design researchers must explore these meanings using design specific methods.
Publisher
MIT Press
Subject
