Journal Article

Learning Evaluation: blending quality improvement and implementation research methods to study healthcare innovations

Gunn, Rose, Dickinson, L Miriam, Miller, William L, Davis, Melinda M, Balasubramanian, Bijal A, Crabtree, Benjamin F, Stange, Kurt C, Cohen, Deborah J

2015

Overview

Background In healthcare change interventions, on-the-ground learning about the implementation process is often lost because of a primary focus on outcome improvements. This paper describes the Learning Evaluation, a methodological approach that blends quality improvement and implementation research methods to study healthcare innovations. Methods Learning Evaluation is an approach to multi-organization assessment. Qualitative and quantitative data are collected to conduct real-time assessment of implementation processes while also assessing changes in context, facilitating quality improvement using run charts and audit and feedback, and generating transportable lessons. Five principles are the foundation of this approach: (1) gather data to describe changes made by healthcare organizations and how changes are implemented; (2) collect process and outcome data relevant to healthcare organizations and to the research team; (3) assess multi-level contextual factors that affect implementation, process, outcome, and transportability; (4) assist healthcare organizations in using data for continuous quality improvement; and (5) operationalize common measurement strategies to generate transportable results. Results Learning Evaluation principles are applied across organizations by the following: (1) establishing a detailed understanding of the baseline implementation plan; (2) identifying target populations and tracking relevant process measures; (3) collecting and analyzing real-time quantitative and qualitative data on important contextual factors; (4) synthesizing data and emerging findings and sharing with stakeholders on an ongoing basis; and (5) harmonizing and fostering learning from process and outcome data. Application to a multi-site program focused on primary care and behavioral health integration shows the feasibility and utility of Learning Evaluation for generating real-time insights into evolving implementation processes. Conclusions Learning Evaluation generates systematic and rigorous cross-organizational findings about implementing healthcare innovations while also enhancing organizational capacity and accelerating translation of findings by facilitating continuous learning within individual sites. Researchers evaluating change initiatives and healthcare organizations implementing improvement initiatives may benefit from a Learning Evaluation approach.

• Publisher: BioMed Central,BioMed Central Ltd
• Subject: Behavioral health care / Diffusion of Innovation / Educational evaluation / Health Administration / Health care reform / Health Informatics / Health Policy / Health Promotion and Disease Prevention / Health Services - standards / Health Services Research / Health Services Research - methods / Humans / Medical care / Medicine / Medicine & Public Health / Methodology / Methods / Organizational Innovation / Outcome and Process Assessment, Health Care - methods / Program Development - methods / Public Health / Quality Improvement - organization & administration / Quality management