Journal Article

From resilience to satisfaction: Defining supply chain solutions for agri-food SMEs through quality approach

Illés, Csaba Bálint, Wicaksono, Tutur

2022

Overview

Since it is an important human need and many organizations are involved in the value chain, the agricultural food supply chain is exposed to various risks that arise naturally or through human actions. This study aims to develop the application of a quality function deployment approach to increase the resilience of the food supply chain by understanding customer needs and logistical risks in the food supply chain. In-depth studies with empirical analysis were conducted to determine the importance of customer needs, food supply chain risks, and actions to improve supply chain resilience of SMEs in the agri-food industry. The result shows that the top three customer needs are \"attractive, bright color\", \"firm texture\" and \"fresh smell\". The top three risks in the agri-food supply chain are \"improper storage,\" \"Harvest Failure\" and \"Human Resource Risks\" and the top three resilience actions are \"continuous training,\" \"preventive maintenance,\" and \"supply chain forecasting.\" The implications of this study are to propose an idea that broadens the perspective of supply chain resilience in the agri-food industry by incorporating the needs of customers in considering how to mitigate the existing risks to the satisfaction of customers, and it also highlights the relatively low skill and coordination of the workforce in agri-food supply chains.

• Publisher: Public Library of Science,Public Library of Science (PLoS)
• Subject: Adult / Agribusiness / Agricultural industry / Agricultural production / Agriculture / Agriculture - standards / Analysis / Biology and Life Sciences / Commerce - standards / Competitive advantage / Computer and Information Sciences / Consumer Behavior / Cooperation / COVID-19 / Customer satisfaction / Customers / Decision making / Distribution / Economic forecasting / Emergency preparedness / Empirical analysis / Engineering and Technology / Female / Food / Food chains / Food industry / Food Industry - standards / Food quality / Food security / Food supply / Food Supply - standards / Health risks / Human influences / Human resources / Humans / Life sciences / Literature reviews / Logistics / Male / Management / Management decisions / Medicine and Health Sciences / Middle Aged / Physical Sciences / Preventive maintenance / Quality function deployment / Research and Analysis Methods / Resilience / Small and medium sized companies / Smell / Social Sciences / Suppliers / Supply chains / Total Quality Management - methods / Young Adult