Magazine Article

Surfing in Seattle: What Cyber-Patrons Want

Horne, Tom, Harvey, Kathy

1995

Overview

Presents the results of the Seattle Public Library's survey on its Internet service. Seventy-one percent of users were satisfied with the service, but expressed a need for more staff assistance and instruction. Users also valued using the Internet for educational assistance. A sidebar by Jacobson highlights students' expectations for Internet service in libraries. (AEF)

• Publisher: American Library Association
• Subject: Central libraries / Data processing / Electronic data processing / Email / Information Retrieval / Information Technology / Internet / Librarians / Libraries / Library information networks / Library Instruction / Library networks / Library operations / Library Personnel / Library Services / Library Surveys / Library technology / Library users / Patrons / Perceptions / Personal computers / Polls & surveys / Public Libraries / Public opinion / Seattle, Washington State / Student Attitudes / Surfing / User Needs (Information) / User Satisfaction (Information) / User surveys / Users / Washington (Seattle)