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How Does COVID-19 Speed the Digital Transformation of Business Processes and Customer Experiences?
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Journal Article
How Does COVID-19 Speed the Digital Transformation of Business Processes and Customer Experiences?
2021
Overview
Motivation: The paper examines how organizations speed up the digital transformation of business processes for better customer experience with less exposure to COVID-19. Consistency: Current measures applied to the handling of new COVID-19 waves or other harmful diseases are conformed with the hypothetical after-COVID-19 \"ABCDEF\" effects model. Among most research, all predict digital transformation playing significant roles in \"next normal.\"
