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Library Crusader
Trade Publication Article

Library Crusader

2014
Request Book From Autostore and Choose the Collection Method
Overview
As learning engagement manager at Richland Library, with 11 branches and 403 employees, Susan Lyon cultivates a culture of experimentation. Starting in April 2011, Lyon led weekly eReady takeovers at local restaurants and cafés, where she and other mobile librarians showed patrons how to access Richland Library's digital offerings, including ebooks, e-magazines, free music, and language-learning services. It paid off. In December 2011, the library checked out 11,585 ebooks, compared to 3,062 in December 2010--a 278 percent increase. \"It's about personalizing making connections starting conversations...meeting [people] where they are,\" explains Lyon.