Journal Article

Credibility-enhancing displays promote the provision of non-normative public goods

Kraft-Todd, Gordon T., Lamp, Stefan, Rand, David G., Gillingham, Kenneth, Bollinger, Bryan

2018

Overview

Promoting the adoption of public goods that are not yet widely accepted is particularly challenging. This is because most tools for increasing cooperation—such as reputation concerns 1 and information about social norms 2 —are typically effective only for behaviours that are commonly practiced, or at least generally agreed upon as being desirable. Here we examine how advocates can successfully promote non-normative (that is, rare or unpopular) public goods. We do so by applying the cultural evolutionary theory of credibility-enhancing displays 3 , which argues that beliefs are spread more effectively by actions than by words alone—because actions provide information about the actor’s true beliefs. Based on this logic, people who themselves engage in a given behaviour will be more effective advocates for that behaviour than people who merely extol its virtues—specifically because engaging in a behaviour credibly signals a belief in its value. As predicted, a field study of a programme that promotes residential solar panel installation in 58 towns in the United States—comprising 1.4 million residents in total—found that community organizers who themselves installed through the programme recruited 62.8% more residents to install solar panels than community organizers who did not. This effect was replicated in three pre-registered randomized survey experiments (total n  = 1,805). These experiments also support the theoretical prediction that this effect is specifically driven by subjects’ beliefs about what the community organizer believes about solar panels (that is, second-order beliefs), and demonstrate generalizability to four other highly non-normative behaviours. Our findings shed light on how to spread non-normative prosocial behaviours, offer an empirical demonstration of credibility-enhancing displays and have substantial implications for practitioners and policy-makers. A field study and three experiments demonstrate that people who engage in rare (non-normative) prosocial behaviours will be more effective advocates for those behaviours than people who merely praise the virtues of these prosocial behaviours.

• Publisher: Nature Publishing Group UK,Nature Publishing Group
• Subject: 631/181/1403 / 631/477/2811 / 706/689 / 706/689/2788 / 706/689/2789 / Behavior / Behavior Therapy / Cities and towns / Communication / Communities / Community-based research / Consumer Behavior - statistics & numerical data / Cooperation / Credibility / Cultural Evolution / Culture / Diffusion of Innovation / Diplomatic & consular services / Displays / Displays (Marketing) / Equipment and Supplies Utilization - statistics & numerical data / Evolution (Biology) / Experiments / Helping behavior / Human behavior / Humanities and Social Sciences / Humans / Influence / Laboratories / Letter / Models, Psychological / Motivation / multidisciplinary / Norms / Photovoltaic cells / Policy Making / Predictions / Public goods / Religion / Residential energy / Science / Science (multidisciplinary) / Social Change / Social networks / SOLAR ENERGY / Solar Energy - statistics & numerical data / Solar panels / Theory / Towns / United States