eBook

Reform by numbers : measurement applied to customs and tax administrations in developing countries

Ireland, Robert, Raballand, Gaël, Cantens, Thomas

2013,2012

Overview

This paper is organized as follows. In chapter two, Samson Bilangna and Marcellin Djeuwo from the Cameroon customs administration present the history and the outcomes of the performance measurement policy launched by their administra-tion: the General Directorate of Customs signed 'performance contracts' with the frontline customs officers in 2010 and with some importers in 2011. In chapter three, Jose-Maria Munoz, an anthropologist, offers a complementary view of the introduction of figures in the Cameroon tax administration. The fourth chapter ends the book's first part, which focuses on performance measurement. Xavier Pascual from the French customs administration describes the system implemented by his administration to measure the collective performance of customs units and bureaus. In chapter five, Anne-Marie Geourjon and Bertrand Laporte, who are both economists, and Ousmane Coundoul and Massene Gadiaga, who are from the Senegalese customs administration, present the use of data mining to select imports for inspection. This project is being developed in Senegal and embodies the concept of risk analysis. Sharing the same global aim to make controls more efficient, economists Gael Raballand and Guillermo Arenas from the World Bank and anthropologist Thomas Cantens from the World Customs Organization suggest, in chapter six, using mirror statistics to detect potentially fraudulent import flows. Mirror statistics calculate the gaps of foreign trade statistics between two trading partner countries. To conclude the second part on the integration of measurement in information systems, Soyoung Yang from the Korea Customs Service (KCS), in chapter eight, offers a case study on KCS's implementation of a single window system. With respect to risk analysis, the concept of single window is widespread in the trade and customs environments, but few concrete achievements have been presented and analyzed.

• Publisher: World Bank,World Bank Publications,The World Bank,Washington, DC: World Bank
• Subject: ACCESS TO INFORMATION / AMOUNT OF DUTIES / AUTOMATION / BILATERAL AGREEMENTS / BLOG / BORDER CONTROLS / BORDER CUSTOMS OFFICES / BRIDGE / BUSINESS PROCESS / BUSINESSES / CAPACITY BUILDING / COLLECTION OF CUSTOMS DUTIES / COMMODITY / COMMUNICATION TECHNOLOGIES / COMPETITIVENESS / COMPUTER PROGRAM / COMPUTER SYSTEM / COMPUTERS / CONTROL SYSTEM / COUNTERFEIT GOODS / CUSTOMS / CUSTOMS ADMINISTRATION / Customs administration -- Developing countries / CUSTOMS ADMINISTRATIONS / CUSTOMS AUTHORITIES / CUSTOMS BROKERS / CUSTOMS CLEARANCE / CUSTOMS CLEARANCE PROCEDURES / CUSTOMS CONTROL / CUSTOMS CONTROLS / CUSTOMS DECLARATION / CUSTOMS DECLARATIONS / CUSTOMS DUTIES / CUSTOMS FRAUD / CUSTOMS FUNCTIONS / CUSTOMS INFORMATION / CUSTOMS INSPECTOR / CUSTOMS MODERNIZATION / CUSTOMS OFFICE / CUSTOMS OFFICERS / CUSTOMS OFFICES / CUSTOMS OFFICIALS / CUSTOMS PERFORMANCE / CUSTOMS PROCEDURES / CUSTOMS REFORM / CUSTOMS REVENUE / CUSTOMS REVENUES / CUSTOMS SERVICE / CUSTOMS VALUATION / DATA MANIPULATION / DATA MINING / DEVELOPED COUNTRIES / DEVELOPING COUNTRIES / DIVERSITY / E-MAIL / EFFICIENCY IMPROVEMENTS / Entwicklungsländer / ENVIRONMENTAL PROTECTION / ESSAYS / EXPORTS / Finanzverwaltung / FLOW OF GOODS / FOREIGN TRADE / FRAUDS / GENERAL PUBLIC / HARMONIZATION / IDS / IMPACT ASSESSMENT / IMPACT ASSESSMENTS / IMPLEMENTATION PROCESS / IMPORT VALUE / IMPORTS / INFORMATION FLOWS / INFORMATION SYSTEM / INFORMATION SYSTEMS / INFORMATION TECHNOLOGY / INNOVATION / INSPECTION / INSPECTIONS / INTERFACE / INTERNAL CHANGE / INTERNATIONAL POLICY / INTERNATIONAL TRADE / ISP / LAW ENFORCEMENT / LEGISLATION / LICENSE / LICENSES / LITERATURE / LOCAL CUSTOMS / MARKETING / MATERIAL / PDF / PERFORMANCE INDICATORS / PRIVATE SECTOR / PRODUCTIVITY / PUBLIC ADMINISTRATION / PUBLISHING / QUALITY OF SERVICE / QUERIES / REGIONAL TECHNICAL ASSISTANCE / RELIABILITY / RESULT / RESULTS / SPECIALIZATION / STATISTICAL DATA / TARGETS / TARIFF RATES / Tax administration and procedure / Tax administration and procedure -- Developing countries / Tax reform / Tax systems / Taxation / Taxation -- Developing countries / TECHNICAL KNOWLEDGE / TECHNICAL OFFICER / TECHNICAL SKILLS / TELEPHONE / TRADE FACILITATION / TRADITIONAL CUSTOMS / TRANSACTION / TRANSLATION / TYPES OF USERS / USER / USERS / USES / VERIFICATION / WORLD TRADE
• ISBN: 9780821397138, 0821397133