Publication

The Global Opportunity in IT-Based Services : Assessing and Enhancing Country Competitiveness

Ayers, Seth, Sudan, Randeep, Qiang, Christine Zhen-Wei, Muente-Kunigami, Arturo, Dongier, Philippe

2010

Overview

This book aims to help policy makers take advantage of the opportunities presented by increased cross-border trade in information technology (IT) services and IT-enabled services (ITES). It begins by defining the two industries and estimating the potential global market opportunities for trade in each. Then it discusses economic and other benefits for countries that succeed in these areas, along with factors crucial to the competitiveness of a country or location, including skills, cost advantages, infrastructure, and a hospitable business environment, and examines the potential competitiveness of small countries and of least developed countries specifically. The volume also discusses policy options for enabling growth in the IT services and ITES industries. Appendix A introduces the Location Readiness Index (LRI), a modeling tool to help countries assess their IT and ITES industries. Finally, appendix B presents an analysis of the IT and ITES industries in Indonesia and Kenya as an illustrative application of the LRI.

• Publisher: World Bank
• Subject: ADMINISTRATION / ADVISORY COMMITTEES / ANIMATION / APPLICATION DEVELOPMENT / ATTRIBUTES / BACK-OFFICE / BACKUP / BALANCE OF PAYMENTS / BANDWIDTH / BASIC / BROADBAND / BUREAUCRATIC RESISTANCE / BUSINESS / BUSINESS CONTINUITY / BUSINESS DEVELOPMENT / BUSINESS ENVIRONMENT / BUSINESS INFORMATION / BUSINESS PROCESS / BUSINESS PROCESS OUTSOURCING / BUSINESSES / CALL CENTER / CALL CENTERS / CAPITAL EXPENDITURES / CAPITAL GAINS / CAPITAL MARKETS / CARBON / COMMODITY / COMMUNICATION / COMMUNICATION FACILITIES / COMMUNICATION NETWORKS / COMMUNICATION TECHNOLOGIES / COMMUNICATION TECHNOLOGY / COMPETITIVE ADVANTAGE / COMPETITIVENESS / COMPONENTS / COMPUTER / COMPUTER CRIMES / COMPUTER MISUSE / COMPUTER SCIENCE / COMPUTER SYSTEMS / COMPUTER TECHNOLOGY / COMPUTING / CONNECTIVITY / CONSULTANT / CONSULTANTS / CONSUMER GOODS / CONTENT / COPYING / COPYRIGHT / CORPORATE TAXES / CREDIT / CUSTOMER / CUSTOMER INTERACTION / CUSTOMS / DATA / DATA CENTER / DATA COLLECTION / DATA COMMUNICATION / DATA PRIVACY / DATA PROCESSING / DATA SECURITY / DECISION MAKERS / DEMOGRAPHICS / DEVELOPED COUNTRIES / DIALOG BOX / DIALOG BOXES / DIGITAL / DISASTER RECOVERY / DOMAIN / DOWNSTREAM PRODUCT / E-MAIL / E-READINESS / ECONOMIC DEVELOPMENT / ECONOMIC GROWTH / ECONOMIC IMPACT / EGOVERNMENT / ELECTRICITY / ELECTRONIC NETWORKS / ELECTRONICS / ENGINEERING / ENGINEERING SERVICES / ENGINEERS / ENTERTAINMENT / ENVIRONMENT / EQUITY / EXCHANGE RATE / EXPENDITURES / EXPERTS / FAX / FINANCIAL INSTITUTIONS / FINANCIAL SERVICES / FOREIGN DIRECT INVESTMENT / FOREIGN INVESTMENT / FUND MANAGEMENT / FUNDING / GATEWAYS / GLOBAL COMMUNICATION / GLOBAL MARKET / GLOBAL STANDARDS / GLOBALIZATION / GOVERNMENT POLICIES / GROUPS / GROWTH OF TRADE / HARDWARE / HELP DESKS / HIGH UNEMPLOYMENT / HIGH-SPEED / HUMAN RESOURCE / HUMAN RESOURCES / ICT / INCENTIVES / INDEXES / INDUSTRIAL DEVELOPMENT / INDUSTRY ASSOCIATION / INFORMATICS / INFORMATION / INFORMATION INFRASTRUCTURE / INFORMATION SERVICES / INFORMATION TECHNOLOGY / INFORMATION TECHNOLOGY INDUSTRIES / INFRASTRUCTURE DEVELOPMENT / INNOVATION / INNOVATIONS / INSTITUTION / INSTITUTIONAL FRAMEWORK / INTELLECTUAL PROPERTY / INTELLECTUAL PROPERTY LAW / INTELLECTUAL PROPERTY PROTECTION / INTERFACES / INTERNATIONAL BUSINESS / INTERNATIONAL TRADE / INTERNET / INVESTMENT / IT INFRASTRUCTURE / IT SERVICES / KNOW-HOW / KNOWLEDGE / LABOR COSTS / LABOR FORCE / LAND / LAW / LEARNING / LEGAL FRAMEWORK / LICENSES / LINKS / LOCALIZATION / LOGISTICS / MAINFRAME / MANUFACTURING / MARKET DISTORTIONS / MARKET OPPORTUNITIES / MARKET SEGMENTS / MARKETING / MATERIAL / MULTIMEDIA / NETWORK / NETWORKS / NEW TECHNOLOGIES / NEW TECHNOLOGY / ONE-STOP SHOP / OPERATING SYSTEM / OPERATIONAL EFFICIENCIES / OPTIONS / OUTSOURCING / PARTICIPATION / PARTNERSHIPS / PERSONAL COMPUTERS / PHYSICAL INFRASTRUCTURE / PLANNING / POLICY / POLICY MAKERS / POSITIVE EXTERNALITIES / POTENTIAL INVESTORS / PRICES / PRIVATE SECTOR / PRIVATE SECTOR INVESTMENTS / PRIVATE SECTORS / PROCUREMENT / PRODUCERS / PRODUCT DEVELOPMENT / PRODUCTIVITY / PROFIT / PROGRAMS / PROJECTS / PROPERTY / PROPERTY RIGHTS / PUBLIC ADMINISTRATIONS / QUERIES / R&D / R&D SERVICES / REGULATORY REFORM / RELIABILITY / RELIABILITY OF SERVICES / RESOURCE MANAGEMENT / RESOURCES / RESULT / RESULTS / RETENTION / REVENUES / RURAL TELECOMMUNICATIONS / SAN / SEARCH ENGINES / SECURITY / SECURITY SERVICES / SIMULATION / SKILLS / SOFTWARE / SOFTWARE COMPANIES / SOFTWARE DEVELOPMENT / SOFTWARE ENGINEERING / SOFTWARE PRODUCT / SOFTWARE SERVICES / SUBSIDIES / SUPPLY CHAIN / SUSTAINABLE DEVELOPMENT / SYSTEM / SYSTEMS / TARGET / TAX INCENTIVES / TAX RATES / TAX REVENUE / TECHNOLOGIES / TECHNOLOGY / TECHNOLOGY PARKS / TELECOM / TELECOMMUNICATION / TELECOMMUNICATIONS / TELECOMMUNICATIONS COMPANIES / TELECOMMUNICATIONS INFRASTRUCTURE / TELECOMMUNICATIONS PROJECTS / TELECOMMUNICATIONS REGULATION / TELEPHONE / TRADE / TRAINING / TRAINING CENTERS / TRAINING COURSES / TRAINING PROGRAMS / TRANSACTION / TURNOVER RATES / VLSI / WAGES
• ISBN: 9780821381922, 082138192X